FAQ's

Q. What are the benefits of participating in A&E Access?

A. As a member, you’ll have a level of insight into A&E beyond that of the average viewer. You have the unique opportunity to collaborate with A&E and contribute your opinions to help shape and inform the brand. In addition to the exchange of information, you will occasionally be eligible to receive other rewards as a small demonstration of our gratitude for your valued contributions. Your participation and engagement is a key to the success of A&E Access.

Q. What kind of rewards are panelists eligible to receive?

There is a cash drawing for active members. You can learn more details about the sweepstakes and rules by clicking the link below. Information will also be provided in quarterly e-mail newsletters.

Sweepstakes Rules

Q. How will my information be used? Will my personal information be shared?

A. Please be assured this is a legitimate research program. To ensure your privacy, your responses to our surveys will be grouped together with those of others and feedback will be used for statistical purposes only. We understand that this is sensitive and personal information, so your information will never be shared with any third parties. Visit Privacy Policy for more information.

Q. My password is not working when I return to the portal page.

A. If you have been re-directed to the portal page after completing the questionnaire, you do not need to login to submit your answers. They are already registered. You are re-directed to the portal page by default should you wish to update or change any of your account information.

If you have not yet received and clicked the link in your e-mail to confirm your registration, you will not be able to log into the panel. Check your e-mail for this confirmation and follow the steps to complete your entrance into the panel.

When logging in, make sure you don’t enter any unnecessary spaces before or after your e-mail address or password. The system reads blank spaces as extra characters.

Q. I can’t remember my password.

A. If you cannot remember your password, simply click on the “Forgot password” button on the panel login page and enter your email address into the required field to have it e-mailed to yourself. If you continue to experience problems you can click on the "Submit my issue to the support team below", and ask for assistance.

Q. I can’t login, I get an “e-mail does not exist” message when I try to login.

A. If you did not complete the first study you were invited to and click the link in your confirmation e-mail, you are not fully registered. If you have completed these steps and still cannot login, try closing the portal page and returning in a few minutes.

Check your Inbox and Junk Mail folder for the confirmation e-mail; depending on your e-mail provider, it may have been directed to your Junk Mail folder.

Q. Are there any prizes for filling out the survey?

A. If there is a prize or a contest being offered for this particular survey, you will find the details in either your study invitation (e-mail) or within the study itself. Be sure to read the information provided so you are familiar with the terms and procedures for the prize fulfillment.

Note that there is a separate sweepstakes administered for members. Sweepstakes Rules

Q. I was notified that I won a prize, but haven’t received it. What should I do?

A. Depending on the sweepstakes rules and nature of the prize, it may take up to a few weeks to finalize legal details and send you your prize. Please refer to the official sweepstakes rules for additional information.

Q. I am not needed to complete this study. Why?

A. Each community is made up of a number of categories with a specific quota to ensure the distribution is accurately represented. Based on the answers that you have submitted, one or more of the categories that you fall into has been filled.

Q. Why didn’t I receive the confirmation e-mail?

A. This may be the result of one of two things:

1. Depending upon your e-mail provider and your personal e-mail settings, some e-mails sent from an automated system may be diverted directly into your Junk Mail folder. To avoid this, you can add our address to your safe list or address book.

2. You may have entered your email address incorrectly, which would have sent your confirmation to an invalid address. If this has happened, you will need to fill out the questionnaire again. Always type carefully when you respond to survey questions to avoid this happening.

Q. How do I unsubscribe?

A. You may click on any of the “To unsubscribe click here” link found at the bottom of any of our email communications. An unsubscribe confirmation page will launch, please click on the ‘unsubscribe’ button to confirm. Q. How do I update my e-mail address?

A. You may change your e-mail address anytime by simply logging into the panel and clicking "change e-mail" under the "User Profile Information" section. Q. How do I log back into A&E Access?

A. If you wish to log back into A&E Accessl, save the login page URL: https://www.aetvaccess.com/ in the favorites tab of your browser or in a place where it is easily retrievable.

When on the login page, you will need your login details: the email* and password that you set most recently (or when signing up as a member).

*Please note that you can check the Remember me box on the login page so that your login email is saved for the next time you wish to sign in to A&E Access. If you are having trouble remembering your password, you may click “Forgot password?” and login details will be sent to your email address.
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FAQ's

Get answers to our most frequently asked questions including information on member benefits, logging in, and more.
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